Shipping policy

Thank you for shopping with Gozo Golf. This Shipping Policy applies to orders for which Gozo Golf is the seller and shipping party through the official Gozo Golf online store. If you purchase through Amazon, a dealer, marketplace, event operator, retail partner, or another third-party seller, that seller’s shipping terms may apply first.

1. Order Processing

In-stock orders are generally processed within 2 to 5 business days. During product launches, peak periods, inventory transfers, pre-orders, or other exceptional circumstances, processing may take 5 to 10 business days unless a different timeframe is shown on the product page or at checkout. Business days are Monday through Friday, excluding statutory holidays.

Order processing time is the time required to prepare your order for shipment. It does not include carrier transit or delivery time.

You will receive a separate email notification containing tracking information once your order has shipped.

If you do not receive an order confirmation after placing your order, please check your junk or spam folder and confirm that the email address entered at checkout was correct. If you still cannot locate the confirmation, contact us at service@gozogolf.com.

Pre-order and backorder products may have different estimated processing or shipping dates. Any estimated date is not guaranteed unless required by law.

2. Shipping Within Canada

2.1 Electric Golf Caddies

We offer free standard shipping on Gozo electric golf caddy orders delivered to eligible residential or commercial addresses within Canada.

Additional shipping charges may apply to remote locations, Canadian territories, or addresses requiring special delivery services.

Any applicable additional charge will be shown at checkout when available. If an additional charge becomes necessary after checkout, Gozo Golf will contact you before shipment. If you do not accept the additional charge, you may cancel the order for a refund before shipment.

Free shipping does not apply to additional costs resulting from refused, failed, unclaimed, redirected, or returned deliveries.

2.2 Accessories and Replacement Parts

For accessory and replacement-part orders delivered within Canada:

Orders with a merchandise subtotal of $1,000 CAD or less are subject to the shipping charge shown at checkout.
Orders over $1,000 CAD qualify for free standard shipping.

The merchandise subtotal is calculated after discounts and before taxes and shipping charges.

Batteries, bulky parts, oversized items, and certain replacement parts may require separate shipping charges due to their size, weight, lithium-battery requirements, or carrier restrictions. Any applicable charge will be displayed at checkout or communicated before shipment.

Free shipping does not apply to additional costs resulting from refused, failed, unclaimed, redirected, or returned deliveries.

2.3 Mixed Caddy and Accessory Orders

When an electric golf caddy and accessories are purchased in the same order, the entire order qualifies for free standard shipping to eligible addresses, subject to the location, oversized-item, and special-delivery exceptions stated in this policy.

Items may be shipped together or separately depending on inventory location, packaging requirements, lithium-battery restrictions, and carrier availability. No additional shipping charge will apply solely because the order is divided into multiple shipments.

Additional charges may still apply to remote locations, territories, oversized items, or addresses requiring special delivery services.

Free shipping does not apply to additional costs resulting from refused, failed, unclaimed, redirected, or returned deliveries.

2.4 Canadian Carriers

Canadian orders may be shipped through Canada Post or another approved carrier. The carrier may vary depending on the product, destination, warehouse location, package size and weight, lithium-battery requirements, and service availability. Prices displayed to Canadian customers are shown in Canadian dollars unless otherwise indicated at checkout.

3. United States Shipping

3.1 Electric Golf Caddies

We offer free standard shipping on Gozo electric golf caddy orders delivered to eligible addresses within the contiguous United States.

Shipping charges may apply to:

Remote locations
Alaska and Hawaii
US territories
APO/FPO addresses
Addresses requiring special delivery services

The applicable shipping charge will be displayed at checkout when available.

If an additional shipping charge becomes necessary after checkout, Gozo Golf will contact you before shipment. If you do not accept the additional charge, you may cancel the order for a refund before shipment.

Free shipping does not apply to additional costs resulting from refused, failed, unclaimed, redirected, or returned deliveries.

3.2 US Fulfillment and Import Charges

Most US orders are fulfilled from our United States warehouse.

If an order must be shipped from outside the United States and customer-paid duties, tariffs, customs charges, brokerage fees, or import fees may apply, Gozo Golf will notify you before shipment where reasonably possible.

If you do not accept those charges, you may cancel the order before shipment.

3.3 US Carriers

US orders are generally shipped through FedEx, UPS, or another approved carrier.

The carrier may vary depending on the product, destination, warehouse location, package size and weight, lithium-battery requirements, and service availability.

Prices displayed to US customers are shown in US dollars unless otherwise indicated at checkout.

4. International Shipping

This policy primarily covers orders shipped within Canada and the United States through the official Gozo Golf online store.

Shipping to other countries or regions may be unavailable, limited, or subject to separate terms, shipping charges, duties, taxes, customs charges, brokerage fees, and local delivery restrictions.

If international shipping is offered at checkout, the shipping terms shown at checkout and any additional information provided before shipment will apply.

5. Delivery Times

Delivery times vary depending on the destination, carrier, weather conditions, service availability, customs processing where applicable, and other factors outside Gozo Golf’s control.

Any estimated delivery date displayed at checkout or provided by the carrier is an estimate only and is not guaranteed.

Delivery schedules and delivery hours are determined by the carrier. Gozo Golf cannot guarantee delivery on a specific date or at a specific time. Some shipments may require a signature, appointment, or adult recipient, depending on the carrier, product, destination, or delivery service.

6. Signature, Appointment, and Bulky Deliveries

Some Gozo products are large, heavy, or contain lithium batteries.

The carrier may require:

A signature
An adult recipient
A delivery appointment
Pickup from a carrier location after attempted delivery

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive the shipment.

Additional carrier fees caused by missed appointments, failed delivery attempts, storage, redelivery, or address issues may be charged to the customer where permitted by law.

7. Shipping Restrictions

Some Gozo products are large, heavy, or contain lithium batteries and may not be eligible for shipment to:

PO boxes
Parcel lockers
Freight forwarders
Hotels
Temporary addresses
Certain remote locations
Addresses where the carrier cannot safely complete delivery

Gozo Golf may contact the customer before shipment if an address cannot be served or requires an alternate shipping method.

8. Local Pickup

Customers may select local pickup when this option is available at checkout.

Pickup location:

Gozo Golf Inc.

1329 Matheson Boulevard East

Mississauga, Ontario L4W 1R1

Canada

Pickup is available during regular business hours:

Monday to Friday, 9:30 AM to 5:30 PM EST, excluding holidays, unless a different pickup time is confirmed by Gozo Golf.

Please do not visit the pickup location until you have received a Ready for Pickup email notification.

The person collecting the order may be required to present the order confirmation and valid government-issued photo identification.

Gozo Golf may refuse to release the order if the order, identity, payment, or pickup authorization details cannot be reasonably verified.

9. Order Tracking

Once your order has shipped, you will receive an email notification containing your tracking number.

Please allow up to 48 hours for tracking information to become available on the carrier’s website.

Items from the same order may be shipped separately and may arrive at different times due to inventory location, package size, product type, lithium-battery requirements, or carrier availability.

When available, a separate tracking number will be provided for each shipment.

If tracking has not updated for several business days, the carrier reports an exception, or you have not received your order within 14 days after receiving your shipping confirmation, contact service@gozogolf.com with your name, order number, and tracking information.

10. Shipping Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us immediately if your shipping address needs to be corrected. Once an order has been fulfilled or transferred to the carrier, we may not be able to change, redirect, intercept, or hold the shipment. Carrier address-change or rerouting requests are not guaranteed and may result in additional fees.

Additional shipping or redelivery charges caused by an incorrect, incomplete, or undeliverable address may be charged to the customer.

11. Refused, Failed, or Unclaimed Deliveries

If a shipment is refused, unclaimed, returned to sender, or cannot be delivered because of:

An incorrect or incomplete address
A failed delivery appointment
Customer unavailability
A carrier access issue
Failure to collect the package from a carrier location
Another issue outside Gozo Golf’s control

Gozo Golf may deduct outbound shipping, return shipping, storage fees, carrier fees, duties, taxes, brokerage fees, and handling charges from any refund, unless prohibited by law.

If the product is returned damaged, used, or incomplete, additional deductions may apply under Gozo Golf’s Return & Refund Policy.

12. Damaged, Missing, or Incorrect Shipments

Please inspect your shipment promptly after delivery.

Visible shipping damage, missing items, or incorrect products should be reported to service@gozogolf.com within 48 hours of delivery where possible. Claims reported later may require additional review and may be harder to verify. Concealed damage should be reported as soon as it is discovered.

Please keep the product and all original packaging materials until the claim has been resolved.

We may request photographs or videos showing:

A close-up of the damage
The complete product
The outer shipping carton
The shipping label
The internal packaging
The product inside the packaging

Gozo Golf may need to open an investigation with the carrier before providing a replacement, refund, or other resolution.

If the issue is confirmed to have been caused by shipping damage, a product defect, or a Gozo Golf fulfillment error, Gozo Golf will work with you on an appropriate resolution under the Return & Refund Policy.

13. Delayed, Lost, or Stolen Packages

Carrier delays may occur because of weather, customs processing, service disruptions, incorrect addresses, peak shipping periods, or other circumstances outside Gozo Golf’s control.

If tracking shows that a package has been delivered but you cannot locate it, please promptly:

Check around the delivery location.
Ask other household members, neighbours, reception staff, or building management.
Contact the carrier using the tracking number.
Contact Gozo Golf if the package still cannot be located.

A carrier investigation may be required before Gozo Golf can provide a replacement, refund, or other resolution.

Gozo Golf will assist with reasonable carrier-claim steps. However, a replacement or refund may not be available if the carrier confirms proper delivery and the package is subsequently lost or stolen, unless required by law or covered by the carrier.

14. Shipping Rates at Checkout

Shipping availability and charges are determined based on:

The products ordered
Merchandise subtotal
Fulfillment location
Delivery address
Shipping zone
Package size and weight
Lithium-battery requirements
Carrier restrictions
Carrier availability

The shipping rate displayed and accepted during checkout will apply to the order unless Gozo Golf contacts the customer before shipment regarding an address issue, remote-area surcharge, unavailable delivery service, carrier restriction, or another shipping issue.

If an additional charge or shipping change is required after checkout, Gozo Golf will contact the customer before shipment.

If the customer does not accept the change, the customer may cancel the order for a refund before shipment.