This Limited Warranty Policy applies to eligible Gozo Golf products purchased through Gozo Golf’s official website, Amazon listings operated or authorized by Gozo Golf, authorized dealers, authorized retail or business partners, authorized event sales, and other channels expressly approved by Gozo Golf.
A valid proof of purchase is required for all warranty claims.
This warranty may be transferred to a subsequent owner, provided that the new owner can provide valid proof of the original purchase and the product remains within the applicable Warranty Period.
1. Limited Warranty Period
Gozo Golf warrants that eligible Gozo Golf products will be free from defects in materials and workmanship under normal use for a period of 24 months from the date of delivery.
The date of delivery will generally be determined using the carrier’s delivery confirmation, dealer delivery record, customer pickup record, or other reasonable proof of delivery.
Optional extended warranty coverage may be offered separately where available. Any extended warranty is subject to its own terms and conditions.
2. Products and Components Covered
This limited warranty applies to defects in materials or workmanship affecting the following components, unless otherwise stated:
- Caddy frame and structural components
- Motors
- Motor controllers and control systems
- Battery
- Battery-management system
- Charger
- Remote control
- Display and factory-installed electronics
- Wheels and wheel assemblies
- Folding, locking, and adjustment mechanisms
- Included standard accessories
- Other factory-installed mechanical or electrical components
Coverage applies only where the product has been used, charged, maintained, transported, and stored in accordance with the applicable user manual and safety instructions.
3. Battery Warranty
The battery is covered for the same 24-month Warranty Period as the product.
A battery may qualify for warranty service where diagnosis confirms a defect in materials or workmanship, including:
- Complete failure to charge
- Abnormal or unexpected shutdown
- Abnormal power interruption
- Battery swelling or deformation
- Abnormal overheating
- Failure to provide a functional charge because of a confirmed manufacturing defect
Normal battery aging is not a defect. The following are not covered:
- Gradual capacity reduction
- Reduced runtime over time
- Performance changes caused by normal battery aging
- Improper charging
- Use of an unauthorized charger
- Improper storage
- Long-term storage in a fully depleted condition
- Exposure to unsuitable temperatures
- Physical damage, puncture, impact, crushing, or water ingress
- Damage caused by failure to follow battery safety or maintenance instructions
Gozo Golf may require photographs, videos, charging records, diagnostic information, or return of the battery before approving repair or replacement.
Customers must not ship a battery without prior written instructions from Gozo Golf.
4. Battery Safety Incidents
Stop using and charging the product immediately if the battery becomes swollen, deformed, unusually hot, emits smoke, odour, liquid, sparks, or shows signs of puncture or physical damage.
Do not open, crush, puncture, charge, transport, or ship a damaged or unsafe battery. Move the product away from combustible materials where it is safe to do so. Contact emergency services if there is an immediate risk of fire, injury, or property damage.
Contact Gozo Golf at service@gozogolf.com for further instructions.
5. What Is Not Covered
This limited warranty does not cover damage, failure, or performance issues caused by:
- Normal wear and tear
- Tire or wheel wear
- Worn grips or other consumable components
- Cosmetic scratches, dents, discoloration, or surface wear that does not affect product function
- Misuse, abuse, neglect, or improper operation
- Failure to follow the user manual, safety instructions, maintenance instructions, or storage guidance
- Crashes, drops, impacts, collisions, accidents, or external force
- Damage caused by golf balls, golf clubs, vehicles, other carts, curbs, steps, bunkers, hazards, car parks, or obstacles
- Unauthorized repair, modification, disassembly, alteration, or use of unauthorized replacement parts
- Lost or stolen remotes, chargers, batteries, accessories, or components
- Overloading the product
- Riding on, standing on, sitting on, towing with, or being towed by the product
- Commercial rental use unless expressly approved by Gozo Golf in writing
- Use outside normal golf-course or intended operating conditions
- Improper transportation, packaging, storage, or handling
- Use with incompatible accessories, batteries, chargers, software, or components
- Damage caused by acts of nature, fire, flood, lightning, extreme temperatures, or other external events
6. Water and Weather Exposure
Gozo Golf products are designed to be splash-resistant, but they do not have a stated IP waterproof rating unless specifically identified otherwise in the product documentation.
This limited warranty does not cover water ingress or damage caused by:
- Heavy rain exposure
- Pressure washing
- Hose washing
- Submersion
- Standing water
- Flooding
- Improper cleaning
- Wet storage
- Failure to dry or protect the product after exposure to moisture
- Use in extreme weather conditions
Light splashes or brief exposure to ordinary course moisture do not make the product waterproof.
Customers should follow all cleaning, drying, storage, and weather-related instructions in the user manual.
7. How to Request Warranty Service
To request warranty service, contact Gozo Golf within the Warranty Period.
Email: service@gozogolf.com
Phone: +1 437-326-4696
Please provide:
- Valid proof of purchase
- Order number, invoice number, or purchase record
- Product model
- Product serial number
- Date of delivery, where available
- Description of the issue
- Photos or videos showing the issue
- Your name
- Current shipping address
- Email address
- Daytime phone number
Gozo Golf may request additional information reasonably required to diagnose or verify the issue.
8. Troubleshooting and Inspection
Gozo Golf may first attempt to diagnose or resolve the issue through:
- Email support
- Telephone support
- Photos or videos
- Diagnostic information
- Software or firmware updates
- Adjustment instructions
- Reset or pairing procedures
- Replacement of an individual component
- Other remote troubleshooting steps
Customers must reasonably cooperate with troubleshooting and diagnostic requests.
Gozo Golf may require the affected component or complete product to be returned for inspection before determining whether the claim is covered.
Submitting a warranty claim does not automatically mean that the claim has been approved.
9. Warranty Remedies
If Gozo Golf confirms that an issue is covered by this limited warranty, Gozo Golf may, at its discretion and subject to applicable law:
- Provide troubleshooting or adjustment instructions
- Repair the affected component
- Provide replacement parts
- Replace the affected component
- Replace the product with a new or refurbished equivalent
- Provide an exchange
- Issue a full or partial refund
- Provide another appropriate remedy required by applicable law
Gozo Golf may choose the remedy based on:
- The nature and severity of the issue
- Product age
- Product condition
- Parts availability
- Repair feasibility
- Customer location
- Shipping limitations
- Safety considerations
- Applicable consumer-protection law
Replacement products or components may be new, refurbished, recertified, or functionally equivalent to the original.
Any repaired or replacement product or component will remain covered for the longer of:
(a) the remainder of the original Warranty Period;
(b) 90 days from the date the repaired or replacement item is delivered; or
(c) any longer period required by applicable law.
10. Warranty Shipping Costs in Canada and the United States
For approved warranty claims in Canada and the United States, Gozo Golf will cover reasonable standard shipping costs for approved:
- Replacement parts
- Repairs
- Replacement components
- Replacement products
If Gozo Golf requires a covered product or component to be returned, Gozo Golf will provide written shipping instructions and may:
- Provide a prepaid shipping label
- Arrange collection through an approved carrier
- Direct the customer to an authorized service or return location
- Provide another approved shipping method
Customers must not return any product, battery, charger, component, or accessory without prior written authorization from Gozo Golf.
Expedited shipping, remote-area surcharges, special handling fees, storage charges, missed-delivery fees, address-correction fees, duties, taxes, brokerage fees, and other non-standard charges may not be covered unless expressly approved by Gozo Golf or required by applicable law.
11. Warranty Shipping Costs Outside Canada and the United States
For approved warranty claims outside Canada and the United States, Gozo Golf will determine the available service and shipping arrangement based on:
- Customer location
- Product type
- Nature of the issue
- Parts availability
- Local repair options
- Carrier availability
- Lithium-battery restrictions
- Customs requirements
- Applicable law
Responsibility for the following costs will be confirmed before any product is shipped or returned:
- Inbound shipping
- Return shipping
- Replacement-part shipping
- Duties
- Import taxes
- Tariffs
- Customs charges
- Brokerage fees
- Remote-area surcharges
- Special handling charges
- Battery or dangerous-goods shipping charges
Gozo Golf may provide parts, local repair support, reimbursement, or another practical remedy where returning the complete product is not reasonable.
Nothing in this section limits any mandatory rights or remedies available under applicable local law.
12. Claims Found Not to Be Covered
If inspection or diagnosis determines that the issue is not covered by this limited warranty, the customer may be responsible for:
- Diagnostic or inspection fees
- Inbound shipping
- Return shipping
- Packaging costs
- Replacement packaging
- Repair costs
- Replacement-part costs
- Duties, taxes, brokerage fees, or other international charges
- Storage or handling fees
Gozo Golf will notify the customer of applicable charges before completing a paid repair or returning the product where reasonably possible.
If the customer declines a paid repair, the customer may still be responsible for inspection, packaging, and return-shipping costs.
13. Packaging and Lithium-Battery Requirements
Products must be packaged securely and in accordance with Gozo Golf’s written instructions and all applicable carrier and transportation requirements.
Products containing lithium batteries may be subject to special packaging, labeling, carrier, or transportation restrictions.
Customers must not independently ship a damaged, swollen, leaking, overheated, punctured, or otherwise unsafe battery.
If original packaging is unavailable, Gozo Golf may:
- Provide packaging instructions
- Arrange approved replacement packaging
- Provide or ship a replacement carton
- Require professional packaging
Unless required by law or caused by a confirmed Gozo Golf error, the customer may be responsible for the cost of replacement packaging and its delivery.
Gozo Golf is not responsible for damage caused by unauthorized, inadequate, unsafe, or non-compliant return packaging.
14. Unauthorized Returns
Do not return a product or component without first obtaining written return instructions and, where applicable, a return authorization from Gozo Golf.
Unauthorized returns may be:
- Refused
- Delayed
- Returned to the sender
- Subject to additional shipping or handling charges
The customer remains responsible for a returned product until it is received and accepted by Gozo Golf or an authorized service location, unless Gozo Golf arranged and controlled the shipment.
15. Transferability
This limited warranty is not restricted to the original purchaser.
A subsequent owner may request warranty service if:
- The product remains within the original 24-month Warranty Period
- Valid proof of the original purchase is provided
- The product was originally purchased through Gozo Golf or an authorized sales channel
- The issue otherwise qualifies under this policy
Transfer of ownership does not restart or extend the Warranty Period.
16. International Warranty Eligibility and Regional Service Limitations
This limited warranty is intended to provide warranty eligibility globally for qualifying products purchased through Gozo Golf or an authorized sales channel.
Global warranty eligibility does not guarantee local repair facilities, free international shipping, replacement inventory, or identical service methods in every country or region.
This limited warranty is in addition to, and does not replace, any mandatory rights or remedies available under applicable consumer-protection law.
Nothing in this policy excludes, restricts, or limits any statutory right that cannot legally be excluded, restricted, or limited.
17. European Union and European Customers
Customers in the European Union and other European jurisdictions may have statutory rights relating to defective or non-conforming goods in addition to this limited warranty.
These statutory rights may include rights against the seller concerning repair, replacement, price reduction, contract cancellation, or other remedies, depending on the country and applicable law.
Gozo Golf’s 24-month limited warranty is a commercial warranty and does not reduce or replace any mandatory statutory guarantee, conformity right, or remedy available under applicable European law.
Where local law provides greater or longer protection, the applicable mandatory law will prevail.
Any separate right of withdrawal for online purchases is governed by Gozo Golf’s Return & Refund Policy and applicable law.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Gozo Golf will not be liable under this limited warranty for:
- Incidental damages
- Indirect damages
- Special damages
- Consequential damages
- Loss of use
- Loss of income
- Loss of business
- Loss of opportunity
- Costs arising from unauthorized repair or transportation
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the exclusions or limitations above apply only to the extent permitted by law.
Nothing in this policy limits liability that cannot legally be limited or excluded.
19. Relationship to Other Gozo Golf Policies
Returns, refunds, exchanges, cancellations, delivery damage, shipping restrictions, refused deliveries, and non-defective returns are also subject to Gozo Golf’s:
- Return & Refund Policy
- Shipping Policy
- Applicable product instructions and safety documentation
If there is an inconsistency between this limited warranty and mandatory consumer-protection law, the applicable law will prevail.
20. Contact Information
For warranty claims, service, technical support, and return authorization:
Gozo Golf Inc.
1329 Matheson Boulevard East
Mississauga, Ontario L4W 1R1
Canada
Email: service@gozogolf.com
Phone: +1 437-326-4696
Effective Date: July 27, 2026
Last Updated: July 27, 2026
Version: 2.2