1. Who We Are
These Terms of Service ("Terms") govern your use of the Gozo mobile application for iOS or Android, related firmware delivery tools, support workflows, and connected services (collectively, the "Services"). The Services are provided by Gozo Golf Inc., with contact email service@gozogolf.com and mailing address 1329 Matheson Boulevard East, Mississauga, Ontario L4W 1R1, Canada.
2. Acceptance and Scope
By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services. These Terms apply to the app, firmware-delivery features, support and messaging features, connected cart features, and any related websites or workflows expressly linked to the Services.
3. Eligibility and Accounts
You must be legally able to enter into this agreement and comply with all applicable laws. Some features require an account. You are responsible for maintaining the confidentiality of your account credentials, authentication methods, or linked sign-in methods, for activity under your account, and for ensuring that information you provide to us is current and accurate.
4. Use of the Gozo App and Connected Hardware
The Gozo app is designed to help users connect to, configure, update, and control compatible Gozo golf carts and related equipment. You may only use the Services with products you are authorized to use, only for lawful purposes, and only in accordance with product instructions, safety guidance, and local rules.
Android-specific Location permission notice: on some Android devices, Location permission may be required by the operating system to scan for nearby Bluetooth Low Energy devices, including Gozo caddies. Gozo uses this permission only to detect and connect to nearby caddies through Bluetooth. Gozo does not collect, store, track, or share your GPS location or precise physical location for this purpose. If you disable Location permission, the app may not be able to find or connect to your caddy on certain Android devices.
5. Safety-Critical Use Restrictions
Some app features can scan for carts, connect over Bluetooth, lock or unlock a cart, change cart settings, or enter drive control modes. These features can affect real-world hardware behavior. You agree to use them only in safe conditions, with appropriate supervision, and never in a way that could cause injury, property damage, or unlawful activity.
- Do not operate a cart while distracted by the app.
- Do not use remote, control, or update functions in unsafe, crowded, prohibited, or uncontrolled environments.
- Always confirm cart behavior before relying on app-based commands.
- The Services are not a failsafe, emergency, theft-prevention, collision-avoidance, or autonomous driving system, and must not be relied on as your sole means of controlling or securing a cart.
- The App must not be used to operate or update equipment where the battery or connected hardware shows signs of overheating, swelling, smoke, unusual odour, physical damage, or another unsafe condition.
6. Firmware Updates and Device Configuration
The Services may allow firmware downloads, update preparation, and configuration changes. Firmware updates and configuration changes may fail, may require compatible hardware, and may temporarily or permanently affect device behavior if interrupted or used incorrectly. You are responsible for following all instructions and maintaining sufficient power, proximity, stable conditions, and compatibility before starting an update.
7. Registration, Support, and Service Communications
The Services may allow you to register a cart, upload order proof, submit after-sales support requests, receive service messages, and provide screenshots, videos, documents, or runtime logs. You agree that all information and files you submit are accurate, lawful, relevant to your request, and that you have the right to provide them. We may decline to process, remove, or request correction of submissions that are incomplete, misleading, infringing, harmful, malicious, or unrelated to support or product operations.
8. User Content and Submitted Materials
You retain ownership of information and files you upload, but you grant us and our service providers the rights reasonably necessary to host, review, process, store, reproduce, transmit, and use those materials to operate the Services, review registrations, investigate issues, provide support, improve product reliability, comply with legal obligations, and enforce these Terms.
9. Prohibited Conduct
You must not:
- reverse engineer, interfere with, disable, or misuse the Services or connected devices except to the extent such restriction is prohibited by applicable law;
- attempt unauthorized access to accounts, carts, firmware, APIs, backend systems, or communications;
- upload malicious code, illegal content, false documents, or someone else's personal information without authorization;
- use the Services in a way that violates product instructions, safety rules, export controls, sanctions, or other applicable law;
- use the Services to endanger people, property, or connected equipment.
10. Intellectual Property
The Services, app software, firmware packages, branding, content, and related materials are owned by or licensed to Gozo Golf Inc. and protected by intellectual property laws. Except for the limited right to use the Services as permitted by these Terms, no rights are granted to you.
11. Third-Party Services and Materials
Certain features may rely on third-party services, authentication providers, networks, or device components that we do not control. We are not responsible for third-party systems, products, sites, or services except as required by law. Their availability or performance may affect how the Services operate.
12. Apple App Store and Google Play Terms
These Terms are between you and Gozo Golf Inc., not Apple Inc. or Google LLC. Apple and Google are not responsible for the App, its content, maintenance, support, product warranties, or claims relating to the App, except as required by applicable platform rules or law.
Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS App and may enforce the applicable provisions against you.
13. Disclaimers
To the maximum extent permitted by law, the Services are provided on an "as is" and "as available" basis. We do not guarantee uninterrupted availability, error-free operation, compatibility with all devices, or that any support request, firmware update, registration, upload, message delivery, or device command will succeed. Connected hardware behavior may depend on factors outside our control, including battery condition, radio conditions, third-party hardware state, environmental conditions, maintenance history, user error, and misuse.
14. Limitation of Liability
To the maximum extent permitted by law, Gozo Golf Inc. and its affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, business, goodwill, or use arising out of or related to the Services. Our total liability for any claim relating to the Services will not exceed the amount you paid us, if any, for the specific Service giving rise to the claim.
15. Suspension, Account Deletion, and Termination
We may suspend or terminate access to the Services if you violate these Terms, create safety or security risk, misuse connected hardware, or if continued access would expose us or others to legal or operational harm. You may stop using the Services at any time and may request account deletion through Gozo App > Settings > Profile > Delete Account or as otherwise described in our App Privacy Policy. Certain records may be retained after termination or deletion where required or permitted by law for legal, tax, accounting, fraud-prevention, warranty, safety, or dispute-resolution purposes.
16. Changes to Terms
We may update these Terms from time to time. When we do, we may update the effective date and version number, publish the updated Terms, and ask you to accept them again before continuing to use the Services.
We may record the version accepted, acceptance date, account identifier, and device or session information reasonably necessary to document acceptance.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-law rules. Any disputes will be handled in the courts or dispute forum identified by Province of Ontario, Canada, unless applicable law requires otherwise.
18. Contact Us
If you have questions about these Terms, contact us at service@gozogolf.com or write to Gozo Golf Inc., 1329 Matheson Boulevard East, Mississauga, Ontario L4W 1R1, Canada.
Effective Date: July 27, 2026
Last Updated: July 27, 2026
Version: V1.3
Applies to: Gozo mobile apps for iOS and Android