1. Who Controls Your Information
This App Privacy Policy explains how Gozo Golf Inc. ("Gozo," "we," "our," or "us") collects, uses, shares, stores, and protects personal information when you use the Gozo mobile app for iOS or Android, connected cart features, firmware delivery features, support workflows, and related services (collectively, the "Services"). You can contact us at service@gozogolf.com or 1329 Matheson Boulevard East, Mississauga, ON L4W 1R1, Canada.
2. Information We Collect
Depending on how you use the Services, we may collect the following categories of information:
- Account and profile information, such as your email address, account ID, username, nickname, avatar or profile photo, membership or verification status, and login state.
- Authentication and security information, such as access tokens, refresh tokens, identity tokens, authentication workflow data, and session-related security events used to keep you signed in and protect your account.
- Device and app information, such as app version, platform, platform-specific device identifiers (for example, identifierForVendor on iOS where applicable), upload results, and error details associated with account, support, registration, or firmware features.
- Bluetooth, cart, and firmware information, such as nearby device names, Bluetooth identifiers, connection state, cart serial numbers, cart status, firmware package or firmware-set information, update progress, and commands needed to operate supported Gozo equipment.
- Customer support and registration information, such as contact email address, support messages, order proof, registration submissions, after-sales eligibility information, customer-service messages, and related records.
- Files and media you choose to submit, such as profile photos, order proof images, PDF receipts, support screenshots, support images, support videos, support documents, and runtime logs.
3. How We Collect Information
We collect information in several ways:
- Directly from you when you create an account, sign in, edit your profile, manage account security, bind a firmware set, register a cart, submit a support request, upload files, or otherwise communicate with us.
- From your device and app when the app stores session preferences, communicates with Gozo services, records app events, prepares diagnostics, or connects to compatible carts.
- From connected services and providers that support authentication, account management, and related service operations.
- From connected Gozo equipment when you scan for, connect to, configure, update, or control supported carts over Bluetooth.
4. How We Use Information
We may use personal information to:
- create and manage accounts, authenticate users, maintain sessions, and secure access to the Services;
- scan for, connect to, configure, update, lock, unlock, and otherwise control compatible Gozo carts and related equipment;
- review cart registration requests, proof of purchase, and related submissions;
- provide after-sales support, process support tickets, respond to inquiries, and deliver service messages;
- deliver firmware files, prepare updates, troubleshoot failures, and improve product reliability and service quality;
- store your selected preferences, maintain logs, detect misuse, investigate incidents, and protect the security of the Services, our systems, and other users;
- comply with legal obligations, resolve disputes, enforce our agreements, and protect rights, safety, and property.
5. Permissions and Device Access
The app may request access to certain device capabilities only when relevant to a feature you choose to use:
- Bluetooth to scan for, connect to, and communicate with compatible Gozo carts.
- Location on Android is an Android-specific permission notice: on some Android devices, Location permission may be required by the operating system to scan for nearby Bluetooth Low Energy devices, including Gozo caddies. Gozo uses this permission only to detect and connect to nearby caddies through Bluetooth. Gozo does not collect, store, track, or share your GPS location or precise physical location for this purpose.
- Camera to capture order proof, support images, or profile photos from within the app.
- Microphone when you choose to record support videos; submitted videos may include audio.
- Photos or Files you choose through system pickers or file importers when you decide to upload images, video, or documents for registration, support, or profile features.
If you do not grant a requested permission, related features may not function as intended. If you disable Location permission on Android, the app may not be able to find or connect to your caddy on certain Android devices. We do not claim access to all photos or files on your device when the operating system provides a more limited, user-selected picker flow.
6. How We Share Information
We may share information with:
- Gozo backend systems and affiliated service operators that support account management, cart registration, firmware delivery, messaging, support workflows, and device operations.
- Authentication providers such as Shopify customer account services and Apple's sign-in service, shown in the app as "Continue with Apple" when needed to support sign-in, sign-out, session management, or account-security workflows.
- Infrastructure, hosting, storage, security, communications, legal, or professional service providers when reasonably necessary to operate the Services or meet legal or business obligations.
- Authorities, counterparties, or other recipients when disclosure is required by law, legal process, safety needs, fraud prevention, or the protection of rights and property.
We require any third party with whom we share personal information for the operation of the Services to provide the same or an equal level of protection for that information as described in this App Privacy Policy and required by applicable law.
Based on the current mobile app implementation, we do not currently use third-party mobile advertising, attribution, or analytics SDKs such as Firebase Analytics, AppsFlyer, Adjust, Sentry, or Mixpanel in this app, and we do not sell personal information.
7. Local and Secure Storage on Your Device
The app stores certain information locally on your device to keep the app usable between launches and to support service and security workflows. This may include session state, remember-me preferences, auto-login state, saved email preferences, acceptance of legal documents, locally generated runtime logs, and authentication tokens stored in platform-specific secure device storage, such as iOS Keychain on iOS or Android Keystore on Android where applicable.
8. Retention and Deletion
We retain personal information for as long as reasonably necessary to provide the Services, maintain account and cart records, troubleshoot issues, honor warranty or support obligations, meet legal requirements, resolve disputes, and enforce our agreements.
When you request account deletion or data deletion through Gozo App > Settings > Profile > Delete Account or by contacting service@gozogolf.com, we will delete or de-identify personal information associated with your account unless we are required or permitted by law to retain particular records for legal, tax, accounting, fraud-prevention, safety, dispute-resolution, or warranty-support purposes. Runtime logs, support attachments, and registration records may be retained for limited operational, audit, and security periods consistent with those needs.
9. Your Choices and Rights
Depending on your location, you may have rights to access, correct, update, delete, or object to certain processing of your personal information, and you may be able to withdraw consent for optional processing where required by law. You can also control certain device permissions through your device settings. To exercise a right, request account deletion, or ask a privacy question, use Gozo App > Settings > Profile > Delete Account or contact service@gozogolf.com.
10. International Processing
We and our service providers may process and store information in the countries where we operate or where our providers maintain systems. Those locations may have data protection laws that differ from the laws of your jurisdiction.
11. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no system can be guaranteed to be completely secure. You should use reasonable care when using the Services.
12. Children's Privacy
The Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
13. Changes to This Policy
We may update this App Privacy Policy from time to time. When we do, we may update the effective date and version number, publish the revised policy, and ask you to review and accept the updated policy before continuing to use the app.
14. Contact Us
If you have questions about this App Privacy Policy or how we process personal information, contact Gozo Golf Inc. at service@gozogolf.com or 1329 Matheson Boulevard East, Mississauga, Ontario L4W 1R1, Canada.
Effective Date: July 27, 2026
Last Updated: July 27, 2026
Version: V1.3
Applies to: Gozo mobile apps for iOS and Android