Q: What is the battery life of Gozo products?

A: The battery life varies depending on the product and usage. Typically, our devices offer a battery life of 8-10 hours with standard use. For specific details, please refer to the user manual or product page.

Q: What is included in the warranty?
A: All Gozo products come with a standard 12-month warranty that covers manufacturing defects. Accidental damage, misuse, and unauthorized repairs are not covered under the warranty. Extended warranty options are available at purchase.

Q: How do I claim warranty service?
A: To claim warranty service, please contact our customer support team with your proof of purchase and a detailed description of the issue. Our team will guide you through the next steps.

After-Sales Service

Q: What is the after-sales service process?
A: Here is a step-by-step overview of our after-sales service process:

1. Contact our customer service team with your product details and issue.
2. Our team will assess the problem and may provide troubleshooting assistance.
3. If the issue requires servicing, we will guide you on how to send the product to our service center.
4. Once the product is repaired, we will notify you and arrange for its return.

Q: How long does it take to repair a product?
A: Repair times depend on the nature of the issue. Minor repairs are typically completed within 5-7 business days, while complex repairs may take up to 14 business days.

Q: Is there a charge for repairs outside the warranty period?
A: Yes, repairs outside the warranty period are subject to charges based on the nature of the repair and replacement parts required. Our team will provide a detailed quote before proceeding.